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TERMS & CONDITIONS

Customer Care Plan

At OnPoint, our customers are at the heart of everything we do. We are committed to providing exceptional service and ensuring your shopping experience is seamless, enjoyable, and satisfactory.

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Our Promise to You

  1. Responsive Communication

    • We will respond to all customer inquiries promptly, typically within 24hrs whether by email, phone, or social media.

  2. Personalized Support

    • Our team is dedicated to understanding your needs and providing tailored solutions to ensure your satisfaction.

  3. Transparency

    • We will always provide clear and accurate information about our products, shipping, returns, and policies.

  4. Continuous Improvement

    • We welcome feedback and strive to improve based on your suggestions. Your input helps us grow and serve you better.

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Customer Support Channels

You can reach us through the following methods:

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Proactive Care

We aim to anticipate and address issues before they arise:

  • Order Tracking: We provide tracking information for all orders so you can monitor your delivery.

  • Product Information: Detailed descriptions and size guides to help you make the right choices.

  • Regular Updates: If there are delays or issues with your order, we will notify you as soon as possible.

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Resolving Concerns

If something isn’t right, we’re here to make it right:

  1. Contact Us: Share your concern through any of our support channels.

  2. Assessment: Our team will review the issue and propose a solution within 2 business days.

  3. Resolution: We’ll work with you to resolve the matter, whether it’s a replacement, refund, or other action.

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Commitment to Quality

We stand behind the quality of our products and services. If you are not satisfied with your purchase, our Return Policy ensures you can return items easily, and we will do our utmost to resolve any issues.

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Customer Feedback

We value your opinion! Whether it’s about our products, website, or service, your feedback helps us improve. Contact us at info@onpointjiujitsu.com or via Instagram and let us know how we're doing,

Thank you for choosing OnPoint. We are here to serve you and look forward to building a lasting relationship. Oss.

​PRIVACY & SAFETY​

At OnPoint, we prioritise your privacy and safety. This policy outlines how we collect, use, and protect your personal information while ensuring a secure shopping experience.

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1. Information We Collect

We collect the following types of information:

  • Personal Information: Name, email address, phone number, billing, and shipping addresses.

  • Payment Information: Card details and payment methods (processed securely through third-party payment providers).

  • Browsing Data: Information about your interactions with our website, including IP address, device type, and browsing habits, collected via cookies and similar technologies.

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Additionally, as we operate on the Wix platform, Wix may collect and store certain data on our behalf, such as cookies, analytics, and security logs. For more details, please refer to Wix’s Privacy Policy.

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2. How We Use Your Information

We use your information to:

  • Process and fulfil orders.

  • Communicate updates about your purchase.

  • Improve our website, products, and services.

  • Send marketing emails (with your consent).

  • Detect and prevent fraudulent activities.

  • Comply with legal and regulatory requirements under UK law, including GDPR.

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3. Sharing Your Information

We never sell your information to third parties. However, we may share your data with trusted service providers to:

  • Facilitate payment processing (e.g., Wix Payments, PayPal, Stripe).

  • Handle delivery services.

  • Support website analytics and performance monitoring.

These providers are bound by strict data protection agreements to ensure your information remains secure.

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4. Cookies & Tracking Technologies

Our website, hosted on Wix, uses cookies and tracking technologies to improve your browsing experience and analyse site performance. You can manage or disable cookies through your browser settings. For more information on Wix’s use of cookies, visit Wix’s Cookie Policy.

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5. Cookies & Tracking Technologies

We implement advanced security measures to protect your data, including:

  • SSL Encryption: Ensuring secure transmission of sensitive information.

  • Secure Payment Processing: All payments are handled by third-party providers that comply with PCI-DSS security standards.

  • Data Access Controls: Limiting access to personal information to authorised personnel only.

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6. Your Rights Under UK & GDPR Regulations

As a UK-based company, we comply with the General Data Protection Regulation (GDPR) and the UK Data Protection Act 2018. This means you have the right to:

  • Request access to the personal data we hold about you.

  • Request corrections or updates to your personal data.

  • Request deletion of your data (“right to be forgotten”).

  • Withdraw consent for marketing communications at any time.

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To exercise any of these rights, please contact us at info@onpointjiujitsu.com

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7. Updates to This Policy

We may update this policy from time to time. Any changes will be posted on our website, and where required, we will notify you directly.

If you have any questions about this privacy policy, please contact us at info@onpointjiujitsu.com.

PAYMENT METHODS​

​- Credit / Debit Cards
- PAYPAL

- Offline Payments

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